How we handle your data

1. Who we are

Môn & North Wales Traffic Control provides portable temporary traffic signal hire across Anglesey, Gwynedd and Conwy.

We are committed to handling your data in line with UK GDPR and the Data Protection Act 2018.

2. What data we collect

When you submit a booking or enquiry, we collect:

• Company or trader name
• Contact name
• Email address
• Phone number
• Site address and postcode
• Hire details (dates, setup type, working hours, permit status, notes)
• IP address (for security and fraud prevention)

We may also store emails you send us and any documents or permits you provide.

We do not collect or store payment card details on this website.

3. How we use your data

We use your data to:

• Process booking requests and check availability
• Prepare quotes and confirm hire arrangements
• Deliver and collect equipment
• Provide fault support during hire
• Issue invoices and statements
• Comply with legal and safety obligations
• Improve our services and website

We do not use your data for marketing unless you explicitly ask us to.

4. Legal basis for processing

We process your data under:

• Contract: to provide hire services you request
• Legitimate interest: to operate a safe and reliable hire service
• Legal obligation: for accounting, tax and safety compliance

5. How long we keep your data

Booking and invoice records are kept for up to 7 years to meet UK tax and accounting requirements.

Emails, notes and operational records may be kept for up to 3 years, unless needed longer for safety or legal reasons.

6. Who we share your data with

We may share your data with:

• Our email provider (for booking confirmations and correspondence)
• Our accounting software (for invoicing and statements)
• Payment processors (if you pay electronically)
• Local authorities when assisting with permit applications

We never sell your data or share it with third parties for marketing.

7. Cookies & analytics

Our website may use basic analytics to understand traffic and performance. These do not identify you personally.

We do not use advertising cookies or third‑party tracking for marketing.

8. Your rights

Under UK GDPR, you have the right to:

• Access the data we hold about you
• Request corrections to inaccurate data
• Request deletion where legally allowed
• Object to certain types of processing
• Request a copy of your data
• Withdraw consent where consent is the basis

To exercise these rights, contact us at [email protected].

9. Complaints

If you are unhappy with how we have handled your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).

10. How we protect your data

We use secure servers, encrypted connections (HTTPS), rate‑limited booking APIs, spam/fraud protection and restricted access to operational systems.

Only authorised staff can access booking information.

11. Contact

If you have any questions about this Privacy Policy or how your data is handled, contact:

Môn & North Wales Traffic Control
Llangefni, Anglesey
Email: [email protected]